To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
Please remember the bill you are reviewing was for usage 30 to 45 days prior.
You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look. Allow the water in your home to run for approximately 10 minutes, if the water doesn't become clear, please call the office and we will have our Field Staff flush our main waterlines.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Is this both the cold and hot water sides? If its only the hot water side, check your water heater as the water sitting in water heaters for extended periods of time can get pretty stinky.
If this is both the hot and cold water sides, try opening your faucets to flush the lines for about 10 minutes. If this doesn't resolve the matter, please call the office and make a report.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received the payment after the due date or we may not have received it at all. Call our office and we will help you resolve the matter.
How can I tell if my toilet is leaking, I can't hear it running?
Remove any type of colored bowl cleaner from the toilet and flush until the water is clear. Using food coloring, put two or three drops into the tank of the toilet and let it set. Do not flush the toilet again. Return in 10-15 minutes and if the water in the toilet bowl is no longer clear, (it's the same color as the food coloring you used), your toilet is leaking by. Call a plumber to change out the interior parts of your toilet or you can change them yourself. Ensure you purchase the proper type of toilet assembly as some do not have an air gap and can cause the water from your toilet to be syphoned into your drinking water.
More information on cross-connections can be found on this website.
How do I turn off my water, I have a water leak?
You should have a customer cut-off within 4' of the water meter on your property. It will be inside a smaller box than the meter is. Using a screwdriver or something similar, pry off the lid. The only thing other than mud inside the box should be a handle. You may have to dig out the mud inside the box if you do not regularly clean it out. Turn the handle to the right until it will not turn any further, you do not have to crank down on the handle for the water to be off. If you do not have a customer cut-off on your side of the meter, you can use the anglestop inside the meter box, but you will need to install or have a customer cut-off installed on your side of the meter.
When is the last day I can pay my bill to avoid termination of my water service?
All payments must be received in the office by 8:00am on the 25th to avoid termination of service and a Termination Fee. If the 25th falls on a weekend or holiday, all payments must be received by 8:00am on the first business day following the weekend or holiday.
